• Frequently Asked Questions

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    How do I get started?

    To begin your journey with Link please reach out to Dr. Velardi to schedule a brief, complimentary phone consultation. During this call she will answer any lingering questions or concerns and support you in determining if Link is the best place to support you in connecting to your whole wellness goals. 

    What can I expect in my first session?

    As with any new relationship it can take time to build trust and understanding. The purpose of the initial session is to begin to foster open communication and insight so I can gain a true understanding of your unique story. This first session will be 60-90 minutes in length and serve as the foundation for our work moving forward. It is my hope that during this time we can identify your current needs and develop an individualized plan.

    How often do we meet?

    While I typically meet with clients once a week for 45-minutes, session frequency does vary based on the presenting problem, urgency, and identified areas of growth. However, during our initial session we will agree on a frequency that is both comfortable as well as meets your needs.

    How long does treatment last?

    With an approach that is growth orientated, the duration of treatment is different for each client. However, if you are seeking focused short-term work, Link will be happy to discuss this with you and assist you in setting realistic and appropriate goals for your time-frame.

    Do you accept insurance?

    Similar to other New York City providers, Link is an out-of-network provider. What this means is that while insurance is not accepted directly, we are able to provide you with the documentation (known as a superbill) necessary to receive reimbursement from your insurance company.

    How do I know if my insurance company will reimburse me for sessions?

    The best way to learn how much you will be reimbursed is to contact your insurance provider directly. Link recommends calling prior to the start of therapy to determine your specific out-of-network benefits. This is especially important as reimbursement rates vary depending on the specific plan.

    To assist you in your call here are some questions you can ask:

    • Do I have out-of-network benefits to see a licensed psychologist?
    • If so, what percentage of these sessions do you cover?
    • What is the deductible and how much of the deductible have I met?
    • Is there a session limit?
    • If so, how many and in what time period?
    • Do I need pre-authorization?
    • How can I access the necessary forms to submit for reimbursement?
    • When can I expect to receive my reimbursement following submission?

    Insurance providers often need to be provided with a specific CPT code for the service received. The CPT code for a 45-minute individual therapy session is 90834, and for an intake assessment the CPT code is 90791. Should you decide to submit for reimbursement, your insurance company will process your claim and reimburse you directly.

    What are your fees?

    Please refer to Link’s Rates and Insurance page.

    What form of payment do you accept?

    Link offers two different forms of payment. You can opt to pay following the end of each session or monthly. Payment is accepted via credit cards, checks, and cash. 

    What is your cancellation policy?

    Link asks that you provide as much notice as possible if you need to reschedule or cancel a session. If a session is cancelled less than 24 hours prior to the scheduled session time, the full fee will be charged.

    Yet sometimes life has a way of surprising us in ways that make it difficult to make our scheduled sessions. Link understands this and so it offers its clients a onetime waive of the missed session fee.

    Why shouldn’t I just take medication?

    While medication is a great resource that supports many people in their daily lives, for some medication is not the answer or enough. In our work together we will explore numerous interventions and strategies to identify an ideal plan to help you reach your whole wellness goals and determine if medication may be right for you.